If you see the status of your reference as "Reference Paused" this can be for a number of reasons but the most likely scenario is that your hiring manager will not be collecting your references until after you have been offered and accepted a role with them. Reach out to your hiring manager directly for further information. Additionally, the 'Reference Paused' status does not mean your references will not be collected; it simply indicates that the process has not yet been initiated. Another possible reason for this status could be internal hiring processes or workflows that delay reference collection until a specific stage in the hiring process.
Please note, only the hiring manager or your organisation can pause or resume your request. For further clarification, you should reach out to them if needed; RefNow cannot unpause or pause reference collection on behalf of an employer.