What to do when you receive an email asking you to add your referees and handle common issues
If your future employer decides to use RefNow in order to obtain references from you, you will receive an email asking you to add your referees.
You will need to click on the "Complete Referee Details" button which will then lead you to a page where you will be able to add the referee's contact details. Once you are directed to the RefNow page, please click on "Add Referees". Note: RefNow does not usually accept referee details via email, chat, or phone, and does not add referee details on behalf of candidates. Using the "Complete Referee Details" button is normally the only accepted method for submitting referee information.
Next, fill in the referee's contact details, your relationship to them, the company you worked at, the position and the dates when you worked there.
Once you've entered all the necessary information, click on "Save Referee" so the reference request can be sent to the person completing the reference for you. Depending on how many references you have been asked to provide, you may need to complete this step more than once. Troubleshooting: If you encounter an error when adding a referee, such as issues with personal email addresses, contact your hiring manager or prospective employer. They can verify and approve the email addresses or adjust their settings to assist with the process.
The last step once you've finished adding your referees will be the option to verify your identity which you can do so via LinkedIn or verification app Yoti. You can also choose to skip this step. However you may be asked to complete this later in the process. Note: Manual references, such as those provided via email or phone, are not supported within the RefNow system. If you are unable to submit referee details due to system restrictions, the hiring organization must make adjustments or assist with the process.