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Collecting the Browser Console Logs

James
Updated

When you're reporting an issue to RefNow support, we may ask for a screenshot of your Web Browser's Console and/or Network Logs to troubleshoot the problem thoroughly 🛠.

Console logs often contain important error details essential to identify the root cause of the issue/bug that you're facing inside RefNow.

This article describes how you can access these logs in popular web browsers like:

Google Chrome

Console Logs in Chrome

In Google Chrome, the Console Logs are available as a part of Chrome Dev Tools.

To open the dedicated Console panel, either:

  • Press Ctrl+Shift+J (Windows / Linux) or Cmd+Opt+J (Mac).

You can also access this Console panel from the Chrome Menu:

  • Locate and Click the "Three dots Menu bar" on the top right of your chrome browser.
  • Go to More tools >> Developer Tools.
  • Switch to Console Tab.

 

Please refresh the page to allow the errors to be displayed in the Console tab


In the Console Tab, you can find the current error messages (Displayed in Red) along with other console level information such as warnings and info. 

Please take a screenshot of the entire page, including the console logs and send this to RefNow Support

 

Mozilla FireFox

Console logs in FireFox

In Mozilla FireFox, the Console Logs are available as a part of FireFox developer tools.

To open the Web Console:

  • either select "Web Console" from the Web Developer submenu in the Firefox Menu (or Tools menu if you display the menu bar or are on Mac OS X)
  • or press the Ctrl+Shift+K (Command+Option+K on OS X) keyboard shortcut.

Please refresh the page to allow the errors to be displayed in the Console tab

Please take a screenshot of the entire page, including the console logs and send this to RefNow Support

 

Safari

In Safari Browser, console and network logs are available as a part of "Develop Menu". By default, these options are disabled. To enable "Develop Menu",

  • Launch "Safari".
  • Go to Safari >> Preferences >> Advanced  (From the header).
  • Enable "Show Develop Menu in Menu Bar".

Console logs in Safari:

Post enabling "Develop Menu", go to the desired webpage and click Develop >> Show Javascript Console.

Please refresh the page to allow the errors to be displayed in the Console tab

Please take a screenshot of the entire page, including the console logs and send this to RefNow Support

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