Adding a Personal, Professional or Academic question in the same question profile

Lets first explain the difference between Personal, Professional and Academic questions in a question profile. 

Personal Questions: These questions will be asked if the candidate selects the referee to be one of the personal relationship types, such as "Colleague (Personal Reference)" or "Friend (Personal Reference)".

Professional Questions: These are the default questions and will be asked if the candidates selects the referee to be one of the professional referee types such as "Line Manager" or "Colleague".

Academic Questions: These questions will be asked if the candidate selects the referee to be one of the academic relationship types, such as "Teacher (academic reference" or "School/University (academic reference)". 

By having separate types such as this it prevents a question being asked which is not relevant to the person, such as only asking a professional reference how long they have worked with the candidate, and not asking a personal (character) reference this question as personal references usually know the person but did not always work with them specifically. 

If you have only setup questions using the default Professional Questions, then these questions will be asked for all referee types. If you would like separate questions to be asked depending on if they are Personal / Academic then you must setup these questions by following the instructions below.

To add a Personal, Professional, or Academic question in the same question profile all you have to do is:

1. Login into your RefNow Account
2. Head over to Referencing -> Question Profiles
3. Select the question profile you would like to edit using the selector on the left of the page.
4. You will then see the Add New Question button.
5. You will have the option between adding a Personal, Professional and Academic type using the referee type selector.
6. Enter the question and select the question type.
7. You have the option to make this question required using the tickbox, which means an answer must be provided by the reference.
8. Click Add Question to save the new question.
9. If you wish to add the same question for a personal and professional question, please make sure this is added separately for each reference type.

If you have any further questions, please do not hesitate to contact us and we will be more than happy to help you.