An account already exists with this email address

When attempting to register, if you receive the message "An account already exists with this email address", it means someone in your organisation already has an account with us and they will need to grant you access in order to be able to use the account, by creating a new user.

If the person that owns the account no longer works in your organisation, we will then need a manager or director get in touch with us on support@refnow.co.uk and provide us with approval so we can add you to the account. This step is a necessary part of our security policies.