How to Turn on 2FA Authentication (Google Auth)

Before You Begin

Make sure you have:

• A smartphone with an authenticator app installed (we recommend Google Authenticator)
• Access to your RefNow account

Step 1: Go to My Account Settings

1. Log in to your RefNow account
2. Click on the Settings icon in the navigation menu
3. Select My Account

Step 2: Find the Two-Factor Authentication Section

Scroll down to find the Two-Factor Authentication section. You'll see the current status displayed as "Off".

Step 3: Start the Setup Process

1. Click the Enable 2FA button
2. A setup dialog will appear with a QR code

Step 4: Scan the QR Code

1. Open the Google Authenticator app on your phone
2. Tap the + button to add a new account
3. Select Scan a QR code
4. Point your phone's camera at the QR code displayed on screen

Can't scan the code? You can manually enter the secret key shown below the QR code.

Step 5: Enter the Verification Code

1. Your authenticator app will now display a 6-digit code for RefNow
2. Enter this code in the verification field
3. Click Verify & Enable

Step 6: Confirmation

You'll see a success message confirming that 2FA has been enabled. The status will now show as "On".

Important Tips

• Save your backup codes - Some authenticator apps allow you to export or backup your accounts. We recommend doing this in case you lose your phone.
• Don't uninstall the app - If you remove the authenticator app or delete the RefNow entry, you'll need to contact an administrator to reset your 2FA.
• Codes refresh every 30 seconds - If your code doesn't work, wait for it to refresh and try the new one.

Troubleshooting

The code doesn't work

• Make sure you're entering the code quickly before it expires
• Check that your phone's time is set correctly (authenticator apps rely on accurate time)
• Ensure you're scanning the QR code for the correct account

I can't scan the QR code

Use the manual entry option:

1. Click "Can't scan? Enter manually"
2. Copy the secret key
3. In your authenticator app, choose "Enter a setup key"
4. Enter "RefNow" as the account name and paste the secret key